Before contacting support, consult the setup guide delivered with your purchase. It explains Meta access permissions, Shopify configuration, daily refresh, permissions, historical reporting and how to read the dashboard.
Customer support
Planned mailbox: support@mek-it.com.
This mailbox has not yet been verified as active. Before publishing the website, configure it and replace this notice with a working email link.
What to include in a support request
Share your order number, product version, a screenshot of the error (with account IDs obscured if appropriate) and what step failed. Never send Meta access tokens, Shopify Admin API credentials, AI keys or passwords over email.
Product questions
Review the Ad Pulse Pro feature list and FAQs before purchasing to confirm that it suits your accounts and expected use.